Can I choose my delivery day?
Unfortunately, we cannot offer specific delivery days for you to choose from. From the day you place your order, we estimate your order will arrive within 3-5 working days. At peak times such as Christmas, when ordering products such as hampers for gifts, if you make a note on your order for a selected date, we will try our best to deliver then.
Do you offer next day or Saturday deliveries?
We do not offer these as delivery options currently. Your order will be delivered between Tuesday-Friday and will take 3-5 working days from the day you place the order.
How will my delivery be made?
We use DPD couriers to send our orders out Please make sure you provide a mobile number when placing your order, as you will receive a notification on your delivery day with a one-hour window when your order is expected to arrive. This will also give you the option to deliver to a neighbour or leave in a safe space if you won’t be home at the specified hour slot.
Do I need to be home for the delivery?
You don’t need to be home for your delivery. DPD will contact you to let you know the hour slot they aim to deliver in, and you will have options to either deliver to a neighbour or leave in a safe space. We put appropriate ice packs within your box to keep it chilled for the length it takes to deliver your order, however we would recommend the fresh products are refrigerated at the earliest possible time after delivery.
We strongly advise that you do not choose a different delivery day with DPD when choosing your options if you will not be home. This will then be held in their warehouse until the date that you have chosen and could cause the perishable goods to no longer be safe to eat.
What is your delivery charge?
Our delivery charges will depend on how much your order total is.
Our Mainland UK prices for delivery (most UK postcodes):
£0-£29.99 = Standard mainland delivery £10.00
£30 - £49.99 = Standard mainland delivery £6.35
£50 + = Free delivery
The following postcodes have the below delivery charges: AB36, AB37, AB38, AB55, AB56, FK17, FK18, FK19, FK20, FK21, HS1-HS9, IV, KA27, KA28, KW0-KW17, PA19-PH78, PH15-PH50, ZE
£0-£29.99 = Standard delivery £30.00
£30 - £99.99 = Standard delivery £25.00
£100+ = Standard delivery £10.00
Where do you deliver?
We deliver to mainland UK addresses excluding the following postcodes beginning with JE (Jersey), GY (Guernsey), IM (Isle of Man) and BT (Northern Ireland).
If your delivery postcode is one from this list, we unfortunately will not be able to deliver to you as we can’t ensure your delivery will stay as fresh for the time it will take to deliver your order.
Can I return anything from my order?
We don’t accept returns of cheese products or other perishable goods. If a store cupboard product needs to be returned, please contact us at customer.service@harveyandbrockless.co.uk stating your order number and our team will do their best to help you.
For more information, visit our terms and conditions page. In the unlikely event that there is a quality concern around a product we may ask you to send us some photos to help us better understand the issue and we would be more than happy to help.
For any other questions or queries, please do get in touch with us. We would be happy to help!
